FAQs and Troubleshooting
1. | Can I work offline? |
Yes! While you will need an internet connection for certain app actions, you can perform most inspection work offline. An internet connection is required for logging in, fetching or refreshing data, and uploading data. Once the inspection data is on your device, you can work with the inspection offline, including marking findings and adding photos. When the inspection is complete, make sure you are online to upload the data. | |
2. | What do the progress bars indicate? |
You will see a couple of different progress bars during an inspection. The progress bar on the Manage inspection page tracks the number of areas completed. The progress bar displayed at the top of the inspection area sheet calculates the number of completed inspection items (marked as N/A, marked as No Findings, or has one or more findings recorded) divided by the total number of inspection items for the inspectable area. |
1. | The app does not list the Procorem account, or you cannot connect to an account. |
Make sure you are a member, not guest, of the account. Also, ProLink must complete some configuration (turning on Property setting and installing the app on the account). |
1. | How do I contact Support? |
You can: Use the Support widget found in the bottom right corner of this help center. OR Email support@prolinksolutions.com. TipIf possible, please include the agency's name, app version number (app settings), the device type, and the device operating system version (system settings). |