FAQs and Troubleshooting
1. | Can I work offline? |
Yes! While you will need an internet connection for certain app actions, you can perform most inspection work offline. An internet connection is required for logging in, fetching or refreshing data, and uploading data. Once the inspection data is on your device, you can work with the inspection offline, including marking findings and adding photos. When the inspection is complete, make sure you are online to upload the data. | |
2. | What do the progress bars indicate? |
You will see a couple of different progress bars during an inspection. The progress bar on the Manage inspection page tracks the number of areas completed. The progress bar displayed at the top of the inspection area sheet calculates the number of completed inspection items (marked as N/A, marked as No Findings, or has one or more findings recorded) divided by the total number of inspection items for the inspectable area. |
- 1. A property that exists in ProLinkHFA was not imported into the app.
- 2. An inspection that exists in ProLinkHFA was not imported into the app.
- 3. My inspection upload failed.
1. | A property that exists in ProLinkHFA was not imported into the app. |
Your ProLinkHFA user must be an assigned user on any existing properties you want to access in the app. The Role of the assigned user does not matter. Inactive properties are excluded. | |
2. | An inspection that exists in ProLinkHFA was not imported into the app. |
Make sure you have imported the property to the device first. The inspection status must be Scheduled or In Progress, and an Inspection Template must be selected. | |
3. | My inspection upload failed. |
First, make sure you have an internet connection to complete the upload process. Other reasons the upload might fail include your ProLinkHFA user does not have the required security permissions or the inspection type of the inspection on the device is not required for the property in ProLinkHFA. NoteYou cannot change the inspection type after creating an Inspection record. However, a ProLinkHFA user can update AM Characteristics for the property to require the inspection type. |
1. | How do I contact Support? |
You can: Use the Support widget found in the bottom right corner of this help center. OR Email support@prolinksolutions.com. TipIf possible, please include the agency's name, app version number (app settings), the device type, and the device operating system version (system settings). |